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America's Roadway Program is in the Midst of a Transformation

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Roadways have entered a new era of relevance and service in our lives, transforming our needs and expectations...

No longer simply a means to move goods to market 
and troops to their stations, today's roadways are as 
fundamental to our daily lives as the roof over our 
heads and the wheels under our chassis. 
Why? 

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Roadways supply mobility, and mobility is the cornerston"e of access to the American dream. 

Today's roadways provide an extraordinary service: They allow each of us to choose the borders 
of our own communities. Whether a child plays a championship soccer match 40 miles away from 
home, or a mother goes online to receive delivery of treats from her faraway homeland, roadways serve every corner of our customized community. 

With all of that hope, business, and opportunity riding on our roads, the roadway customer's 
demand for safety and performance grows ever higher. 

That's where the National Partnership for Highway Quality comes in. 

NPHQ advocates for the roadway customer's demands. It promotes 
practices and programs that ensure our highways operate at peak 
performance now and into the nation's future. 

The National Partnership for Highway Quality exists to lead 
this highway quality movement. 

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"My Way is Highway"

So what do we mean by "QUALITY"? 

"Quality " signals "customer-focused" projects. First, a quality project recognizes that "the customer" is not a contractor or a government official, but the roadway user. Second, it brings all 
stakeholders to the table from roadway professionals to local citizens and businesses to plan 
construction projects and roadway improvements. 

Using quality management principles, even the most complex projects are routinely delivered to 
roadway users on budget, on time in fact, often well ahead of schedule and with minimum 
negative impact on all concerned. 

Why advocate for "QUALITY"? 

*Quality means outstanding 
job performance and improved 
profit for contractors. 

*Quality means Congress can 
provide to tax-paying Americans 
the maximum return on the 
federal roadway investment. 

*Quality means the nation's 
roadways are planned, specified, 
designed, constructed, operated, 
and maintained to the highest 
possible safety and performance 
standards. 

*Quality means government 
agencies can deliver superior 
service to the public. 

*Quality means unprecedented 
responsiveness to the evolving 
needs of the roadway customer, 
the American motorist. 

Quality means maximum cooperation 
between public agencies and private 
industry to optimize roadway 
per formance for the nation's drivers. 

*Quality means key stakeholders 
combine their energy , vision and 
expertise to consistently deliver the 
world's best network of highways, 
roads and streets.  

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State Quality Programs NPHQ provides mentors, materials, workshops, 
and expertise to states that want to start or 
improve a "highway quality " program. NPHQ 
also monitors breakthroughs and accomplishments 
achieved by states and shares those 
advances with the highway community. 

Measurements NPHQ identifies, verifies, and distributes 
data that measures the quality of the nation's 
highways. It evaluates procedures commonly 
used to validate quality improvements and 
continually searches for new ways to measure 
roadway performance. 

Training and Certification NPHQ promotes the training and certification 
of a robust pipeline of technicians so that 
all highway or ganizations have the qualified 
people needed to manage quality control. 
NPHQ supports the programs of its member 
organizations and academia to train and 
certify all technical skills used in highway 
work, and the development of new core 
training curriculums. 

Awards NPHQ administers several awards programs that 
promote best practices in the highway quality 
movement. Outstanding achievements are 
studied and highlighted to all stakeholders who 
may benefit from their example. NPHQ's awards 
program includes the National Achievement 
Award and the Making A Difference Awards, 
which are given in alternate years. 

Communications NPHQ channels information about the 
benefits of the highway quality program 
to industry, government and the 
general public. It gives voice to 
the collective wisdom of highway 
quality advocates and 
reflects back to them 
key messages from the 
motoring public. 

How does NPHQ improve highway QUALITY?

Five committees focus the skills of America's leading roadway professionals on innovations that meet the customer's need for mobility: 

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Who is NPHQ? 

Now in its second decade of service, NPHQ is an exceptional 
partnership of the Federal Highway Administration, the 
American Association of State Highway and Transportation 
Officials, the American Public Works Association, the National 
Institute for Certification in Engineering Technologies, the 
Foundation for Pavement Preser vation, and 8 of the nation 's 
leading roadway construction trade associations. For a complete 
list of partners, visit www.nphq.org. 

The Road Ahead 

In its first ten years, NPHQ stimulated the creation of state quality partnerships 
across the nation and helped to establish the highway quality movement. 
Over the next ten years, NPHQ's focus will include: 

*Leading a high-profile dialogue with the highway customer about needs, 
expectations, and best practices. 

*Using highway quality practices to help lead the roadway program into a new era 
of investment and performance, continually "pushing the envelope" in order to 
improve safety and service for the highway user. 

*Strengthening state quality partnerships and adding new ones where needed. 
*Endorsing partners' quality-driven training, certification, education, operations, 
equipment, and technology advances and showcasing them to the federal 
government and state DOT's. 

*Encouraging improved, quality-focused training at every level of the roadway industry. 
*Serving as champions of innovation to address issues of traffic congestion, roadway 
safety, and other critical needs. 

*Garnering new support for the highway quality movement from allied stakeholders, 
such as the trucking, insurance, and energy industries. 

www.nphq.org 

National Partnership for Highway Quality 
Bob Templeton, Executive Director 
512-301-9899 tel 
512-301-9897 fax 
btemplenphq@aol.com